FAQ's

Yes we do have a broadcast group for people who are inactive on social media. Please feel free to what’s app us to get the link of the group. But this group would be a spam if you are an active person on Instagram/Facebook.

All of the products are made with base of alloy/brass/copper/iron coated with matt/imitation golden colour. None of the jewellery sold on the website are one gram gold or real silver or real gold jewellery.

No. There is no explicit guarantee/ warranty. But we promise to deliver premium quality jewellery to you.

That’s a very common thing that can happen to one and can be quite frustrating. But please do not worry, there is a Whatsapp button available below every product that’s sold out. You can either email/what’s app us on the list of items you would like to pre-order.

Every product is checked for damage and is repacked before shipping. It is also packed with a lot of love from local workers an artisans.

We always welcome your valuable feedback and strive to offer you the joy of jewellery shopping with every visit. You can contact us by email vrikshambyvaishnavi@gmail.com or info@vrikshamindia.com

We support Credit Card, Debit Card, Net Banking, NEFT, IMPS, Paytm and other wallets, UPI via BHIM UPI , Google Pay, PhonePe etc, We also have plans to allow EMI and Pay Later services very soon.

Yes, if you are a person who is unaware of Net banking, Card based payments, Google Pay, we can definitely undertake such orders over what’s app and help you with NEFT/IMPS details.

This feature allows you to enter your financial details and save it for future use, which will make your checkout quicker. Your information is kept safely on our secured payment gateway and you will still be asked for verification to complete future transactions.

Please Email us your order ID with details stating your concern from the registered e-mail ID/phone number

Any order from the day of shipping domestic orders within India will take 5 to 7 working days for delivery. The tracking details will be on your mail and can be used to track the parcel. For International orders, depending on the country location, the order will take 5 to 9 days maximum.

1 day delivery service is temporarily suspended due to Covid-19

Yes we do ship overseas regularly across major countries. You can check the availability of shipment to your country in the shipping calculator section of the checkout page. For other FAQ’s on International shipments, please refer to our International Customers Page

We ship to all cities in India through trusted courier partners. If courier service is unavailable we will ensure to check the pincode for service and ship it through Speed Post.