The shipping policy is only applicable for ready to ship items. For any handmade pieces, the DESCRIPTION of the product has a clear mention of the making timeline on bold black/red font right above the add to cart option. So the shipping policy is applicable only after the item is made. Any handmade item is made against order and the days mentioned are always working days excluding national holidays and weekends
COVID 19 SHIPPING UPDATE
IMPORTANT NOTE: Currently we are shipping across the globe. The orders might take a little more days to reach you than usual NORMAL SHIPPING timelines because of random checks on the contents of the parcels being sent out. Rest assured, we are following all necessary precautions to ensure the safety of the package being packed at our end and shipped at our courier partners end. Please follow the mandatory rules mentioned by WHO in handling the incoming parcels with utmost care. You are important for us and so to your family. Also, please keep the order regularly tracked for uninterrupted delivery service.
Timelines currently include – 3 to 5 days to process, quality check and pack. 5 to 7 working days max to reach u from shipping. For domestic shipping you will receive a sms and a email once dispatched like u received one as u placed the order, please mark them as not spam. It is automated. So you don’t have to worry. You will also receive a sms when its out for delivery. All on the email and number provided. For International shipping, you will receive an email with tracking number. We also ensure to update your phone number with tracking details so you remain informed of your parcel at all times.
Our usual shipment days are MONDAY only. It takes 3 to 5 working days max to reach you from shipping. Please calculate National/Local Holidays and Weekends as holidays.
Please be aware that the contract we have with the courier company entitles delivery to be tried to the receiver location 2 to 3 times in case of any delivery issues. This has been enabled to benefit our customers to receive the parcel at any cost. But beyond the specified limit of trying to deliver the parcel at the mentioned address by the customer, the parcel shall be retained at the courier company for pickup by the customer themselves. Again, retainment of the parcel at the courier office after multiple unsuccessful deliveries depends on the location and the courier service. The customer is requested to provide an address where someone would be available to collect the parcel during courier service normal working hours to avoid delivery failures. On account of failure, they may reach out to us on email on the below mentioned id for the address of the courier office to collect the same.
For International Couriers transit timeline may wary from 5 to 12 working days on normal circumstances. Though we have all shipping costs for almost 60+ countries updated on the website, there are certain remote locations/International surcharges which could be charged extra owing to remote location charges/additional charges and might be levied on customer before shipping out the parcels. All shipping costs are weight dependent and you will be able to see the shipping charges by adding items to your cart, selecting your country and performing a checkout. Also, please do not change your address from what is provided on the orders with international courier partners without informing us right before the delivery timeline/after the package is dispatched as it might levy extra charges which has to be born at your end.
Working days – Days excluding National and Local holidays