The shipping policy is only applicable for ready to ship items. For any handmade pieces, the DESCRIPTION of the product has a clear mention of the making timeline on bold black/red font right above the add to cart option. So the shipping policy is applicable only after the item is made. Any handmade item is made against order and the days mentioned are always working days excluding national holidays and weekends
Vriksham ships PAN INDIA across 12000 pincodes (approx) and across 80+ countries. Timelines currently for domestic parcels include – 10 to 12 WORKING days to process, quality check and pack, 5 to 7 working days max to reach u from shipping. For domestic shipping you will receive an whatsapp msg and an email once dispatched like u received one as u placed the order, please mark them as not spam on your email id. It is automated. So you don’t have to worry. You will also receive a sms when its out for delivery. All on the email and number provided. For International shipping – 10 to 12 WORKING days to process, quality check and pack, 10 to 12 working days max to reach u from shipping, you will receive an email and a whatsapp msg with tracking number. It is always important you check your emails for all forms of communication.
Please be aware that the contract we have with the courier company entitles delivery to be tried to the receiver location 2 to 3 times in case of any delivery issues for both domestic and international. This has been enabled to benefit our customers to receive the parcel at any cost. But beyond the specified limit of trying to deliver the parcel at the mentioned address by the customer, the parcel shall be retained at the courier company for pickup by the customer themselves. Again, retainment of the parcel at the courier office after multiple unsuccessful deliveries depends on the location and the courier service and cannot be guaranteed. It will nevertheless be shipped back to us, so we can reship to your address but the return and the reshipping costs are to be borne at your end and a refund cannot be given in such cases. The customer is requested to provide an address where someone would be available to collect the parcel during courier service normal working hours to avoid delivery failures. On account of failure, they may reach out to us for the address of the courier office to collect the same as well if the courier office has retained the parcel.
For International Couriers we have all shipping costs for almost 80+ countries updated on the website, there are certain remote locations/International surcharges which could be charged extra owing to remote location charges/additional charges and might be levied on customer before shipping out the parcels. All shipping costs are weight dependent and you will be able to see the shipping charges by adding items to your cart, selecting your country and performing a checkout. Also, please do not change your address from what is provided on the orders with international courier partners without informing us right before the delivery timeline/after the package is dispatched as it might levy extra charges which has to be born at your end.
Working days – Days excluding Weekends, National and Local holidays