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Refund Policy

Returns & Refund Policy

Thank you for shopping at Vriksham.

Please read this policy carefully. This is the Return, Refund and Cancellation Policy of Vriksham.

Physical products

We issue replacements for damage of products during transit within 5 days of the original purchase of the product provided the damaged product is return shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of unavailability of the same product.

The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided. The refund processing timeline would be 5 to 7 working days considering the type of transaction.

We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pickup the jewelry in the courier service timings which is typically 9am IST to 5pm IST. In case of person unavailability, a total of two to three attempts will be done for the courier to be delivered. But beyond the specified limit of trying to deliver the parcel at the mentioned address by the customer, the parcel shall be retained at the courier company for pickup by the customer themselves. Again, retainment of the parcel at the courier office after multiple unsuccessful deliveries depends on the location and the courier service. A re-courier will be of course done and the customer might have to bear the re-shipping costs once again.

Any and all items that are not received or claims regarding the same should be raised within 30 days of the order being shipped, any such claims after the 30 day window will not be entertained nor any refunds/replacemetns will be provided for the same with the same. It will considered as null.

We recommend contacting us for assistance if you experience any issues receiving our products.

We will NOT accept return/exchange for below reasons

  • There might be slight variations in the color tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device. Though please be 200% assured that all pics are taken by Vriksham authentically under natural light. You should exactly get what you see. We also upload sufficient feedback’s of customers, jewelry received images from customers and videos on our social media channels for your perusal.
  • Semi precious and precious jewelry are made by hand and may have slight irregularities in designs that are a natural outcome of the human involvement in the process. This will not be considered as defect for exchange/refund.
  • If the jewelry’s physical look & feel doesn’t suit your liking.
  • If the jewel is too heavy to wear or looks big.
  • If the size of the jewel is not what you expected.
  • Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
  • Under rare circumstances, the jewelry beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded.
  • Bangles size chart is always available on every bangle product page. Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
  • Back ropes provided free of cost during the purchase is provided as a gesture and will not be replaced as a seperate parcel in case found broken upon receiving. Importantly they can be shipped extra as a gesture on your next order as an alternative solution.
  • We unfortunately do not have an exchange policy for international customers but we ship across 80+ countries and are extremely responsible with packaging and has feedbacks on our social media to vouch for the same. We do try to cater for alternative solutions to rectify the problem if any as well and will differ time to time based on the situations

Please be assured that we take full care in packing parcels for both domestic and international purchases no matter the value of the parcel. The jewelry is triple checked for damage and packed with sufficient bubble wraps in cardboard boxes/plastic boxes. Our feedbacks and customer diaries vouch for the same. We also upload different angle pictures for you to be able to identify the length and width of the jewelry and also has an active IGTV and Reels on Instagram with videos of different jewelry updated. Please check the same in case of any questions. Alternatively feel free to reach out to us.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected], [email protected]

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